Director, Product Management

• Full-time
• Group: Product - Platform

About Lifelink Systems

Lifelink Systems is pioneering a new class of patient experience technology that’s mobile, conversational, and simple. COVID-19 has forced every healthcare organization to re-think care delivery, and we’re at the forefront of making care more virtual, scalable, and accessible.

Lifelink Systems delivers a powerful combination of patient chatbot, workflow automation, and systems integration capabilities. We work with some of the largest healthcare systems and pharma companies in the world to automate 10M patient conversations a year — everything from getting ready for appointments and following up on referrals, to enrolling in clinical trials, and managing complex special therapies.

We’re a passionate team that’s built successful enterprise solutions before and we’re ​pulling off industry firsts. Our success will depend on continuing to attract creative, collaborative, and driven people.

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About the Position

As the Director, Product Management (Provider Systems), you will own the vision, roadmap, and execution of our solutions for provider systems. Provider systems engage us to automate dozens of patient workflows, including requesting and scheduling appointments, preparing for visits (e.g. reminders, intake, check-in), and following up after visits (e.g. care plans, referrals, test results).

Who will Thrive in this Role?

Someone who loves to solve customers’ problems. Their communication style engenders trust and confidence. Their genuine curiosity leads them to listen carefully and ask probing questions. They understand that what people ask for, and what they actually want, are often different things. They enjoy turning abstract opportunities into actionable plans. They appreciate functional design that elegantly delivers its intended value. They aren’t afraid of technical complexity and enjoy working with engineers to understand technical concerns and limitations. They are effective at balancing competing priorities. They stay calm under pressure.

Specific Work will Include:

• Define our product vision, strategy, and roadmap for serving provider systems
• Collaborate with Product Marketing to lead customer needs discovery, user research, market testing, and go-to-market approach
• Engage with customers and prospects as a Lifelink Systems product subject matter expert
• Equip Professional Services teams with tools and training to successfully launch our solutions for provider systems
• Develop key metrics to guide decisions and measure success
• Find creative ways to prototype solutions and validate hypotheses
• Collaborate closely with customers, product marketing, engineering, design, professional services teams, and executive leadership
• Own execution of new platform features: write user stories, prioritize a backlog, conduct acceptance testing, and manage releases
• Recruit and mentor new product team members as the company grows
• Help facilitate and improve agile team processes: project inceptions, iteration planning meetings, retrospectives, and daily standups
• Foster a positive, inclusive environment for a team with a diversity of personalities and communication styles
• Report directly to the VP of Product

Required Skills and Experience

• 6+ years of product management experience, preferably in B2B SaaS, delivering successful software products/features from conception to maturity
• Experience with customer discovery, user research, and hypothesis-driven design
• Creativity and vision to find market opportunities and imagine novel solutions
• An ability to spot implicit assumptions and ambiguities, distill underlying concerns from proposed solutions, decouple objectives, ask questions that elicit creativity, and ruthlessly prioritize
• An ability to craft clear and concise language (e.g. for chatbot scripts)
• An ability to understand technical discussions about architecture and implementation decisions
• Experience with Agile and/or Lean methodologies
• Undergraduate degree (preferably technical) or equivalent experience

Other Valuable Skills

• Experience recruiting, mentoring, and managing other product managers
• Prior experience in software engineering, design, or customer success
• Prior experience with health care or conversational interfaces (i.e. chatbots)
• Prior experience building software in highly regulated industries

Diversity and Inclusion

Lifelink Systems believes that a team with a diversity of backgrounds, perspectives, and skills increases our potential for valuable insights. We also understand that supporting heterogeneity is hard and requires ongoing effort. We work hard to create a positive environment so that our entire team can thrive.

Compensation and Benefits

Competitive compensation and early stage equity commensurate with experience. Full health benefits package, 3-4 weeks of open PTO, generous parental leave, and a culture that emphasizes work-life balance.

Location

Oakland, CA; Denver, CO; or fully remote (PT or MT time zones)

To Apply

Please send a resume and cover letter to jobs@lifelinksystems.com. Use the subject “[Director, Product Management (Provider Systems)]”.