Designed to automate complex, high-scale patient engagement for the world’s leading healthcare companies.

 compliant — HIPAA, SOC 2®, CFR11
High-volume, diversified transaction processing
Configurable, advanced interfaces, dashboards, and controls
Multiple language support

Ensures an intuitive experience that distills and delivers complex workflows as crisp, interactive dialogue.

Lifelink Systems uses our proprietary Flight Plan™ technology to deliver unique, personalized engagements based on past activities and individual patient profiles over the course of days, weeks, or even years of care.
  • Familiar and natural text messaging
  • Easy activation with high open rates
  • 1-Click Access
  • Passwordless authentication
  • No app to download (browser-based)
  • Mobile-first, and optimized for all
  • Secure
  • HIPAA-compliant

The Lifelink Systems conversational engine powers unique conversational patient journeys based on individual care scenarios.

Outbound Conversations

Reaches out and interacts with patients throughout the care cycle.

Inbound Conversations

Removes barriers, provides instant responses and information on patient terms.

Workflow Optimization

Relieves and improves internal operational bottlenecks; frees up teams to focus on priority interactions.

Outbound Conversation

Connect an engagement layer to core systems to personalize the patient experience.

Data Integration

Integration engine rationalizes all types of data.

  • Demographic
  • Clinical
  • Behavioral

System Integration

Integrates to any commercial or proprietary system.

  • EMR
  • CRM
  • AP
  • HCM

Supported Formats

Supports all standard formats.

  • HL7
  • CDA
  • FHIR

Measure patient insights with real-time context and sentiment.

  • Quantify engagement program performance and value
  • Identify granular care gaps and process improvements
  • Generate rich population-level insights using a unique combination of clinical, behavioral, and satisfaction datasets
  • Benchmark engagement across care teams, sites, and the industry

Our platform is HIPAA- and SOC 2®-compliant, and is audited by independent third parties to meet the highest security standards.

  • VeraSafe
  • HIPAA Compliant
  • FDA 21 CFR Part 11
  • UETA/E-Sign Compliant
  • GDPR
  • CCPA